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At Crescent, the proof is in our results. We manage our core customer relationships using our Operational Excellence model.

This model, with a foundation in transparency, establishes Key Performance Indicators for the business relationship, often translated into Service Level Agreements (SLAs) with our clients. These SLAs monitor the health of the business in the areas of Budget or Financial Performance, Production Efficiency, Schedule Attainment, Quality, Delivery and Safety. In addition we also use a continuous improvement project tracker to monitor performance improvement activities. These SLAs are reviewed and goals set annually at Top to Top meetings and then are reported monthly or quarterly. The executive leadership team at Crescent, working in conjunction with our clients, establish cross functional teams to improve operational performance and grow the business relationship.

Our unique, transparent client management approach successfully yields annual cost savings and year over year budget deflation.

 

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View Crescent’s previous work and capabilities for several clients.
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Look at the cost and time savings Crescent has created for clients over years.
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Read up on Crescent’s innovative solutions for its Fortune 500 client base.