Crescent has established a superior Service Level Agreement process, which is a document describing the level of service expected by client from Crescent, laying out the metrics by which that service is measured. Crescent’s SLA process offers complete transparency in financial performance, production efficiency, scheduling, quality, and safety. Expected outcomes include high levels of customer satisfaction and trustworthy relationships between Crescent and the client.


Financial Performance

Developing and tracking key financial metrics to monitor and ensure cost savings are achieved

Production Efficiency

Developing and tracking labor hours to ensure optimal production output


Scheduling and tracking production to satisfy purchase order quantities and on-time shipment to market


Following lean six sigma principles in order to meet specific quality standards


Establishing specific safety standards to eliminate the risk of injury, damage, or loss